Phase Creative

WordPress Website Designer Sydney

Client Confidence plans

Client Confidence plans

Your website is an investment. Don’t neglect it!

What would happen if you opened your website to find it hacked? What would you do? How much would it cost your business? How would you go about getting it fixed quickly?

If you don’t know the answer to these questions, read on…

Websites these days are rarely static, and the technology is changing constantly to keep up with the desire for more functionality. In order for your site to continue growing with this change, you need to be prepared to maintain it.

I recommend all my clients take an assertive role in managing the maintenance on the their WordPress websites. This doesn’t mean you have to do it yourself, I simply encourage you to have a plan.

In order to offer you a full service, I have introduced the following Client Confidence Plans to accommodate your WordPress website maintenance & support requirements.

Plan Features
$

  • WordPress core updates Phase Creative will update the WordPress core whenever a stable version is released
  • Plugin updates Phase Creative will update plugins
  • WordPress backup A backup of the WordPress database and site files
  • Spam & revisions cleanups
  • Database optimisation
  • eCommerce software, membership or events software maintenance Maintenance of eCommerce, membership, accounts and event management elements of your site
  • Malware scan + security software
  • WordPress training videos WordPress Training Videos installed on to your dashboard
  • Plugin & theme licence checking Check to see if theme and plugin licences are up to date
  • Premium Plugin Updates We'll apply our development licences for Gravity Forms, Beaver Page Builder, Backup Buddy, Soliloquy, Advanced Custom Fields & Envira Gallery
  • Uptime monitoring We'll record your website uptime
  • Broken link checker We'll check for broken links
  • Reporting
  • Support, troubleshooting and minor updates Support and troubleshooting is via phone or email 9 - 4 Mon - Friday up to the allocated time. Minor development includes quick updates such as images, content or installing plugins up to the time indicated in the plan. Estimates of time given at time of request.
  • Site Review
  • Additional design & development Cost of design & development under your chosen plan
  • Cancellation policy When you cancel, we'll remove your site from our system, remove our software licences and our users from your sites. You'll receive a link to your last backups.
  • Payment terms All payments are processed in $AUD securely via stripe. Amex, Visa and Mastercard accepted. Contact us direct if you'd prefer to pay via direct deposit on a recurring basis.
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Essentials
$99

per month (+ GST)

  • WordPress core updates Monthly
  • Plugin updates Monthly
  • WordPress backup Weekly
  • Spam & revisions cleanups Monthly
  • Database optimisation Monthly
  • eCommerce software, membership or events software maintenance  
  • Malware scan + security software Software ins
  • WordPress training videos  
  • Plugin & theme licence checking  
  • Premium Plugin Updates  
  • Uptime monitoring  
  • Broken link checker  
  • Reporting  
  • Support, troubleshooting and minor updates 30 mins / month max rollover of 3 months (1.5 hours)
  • Site Review  
  • Additional design & development $110/hour + GST
  • Cancellation policy Cancel Anytime Your subscription will end from your last payment made
  • Payment terms Recurring monthly payment via Stripe
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Premium
$189

per month (+ GST)

Best Value
  • WordPress core updates Weekly
  • Plugin updates Weekly
  • WordPress backup Daily
  • Spam & revisions cleanups Weekly
  • Database optimisation Weekly
  • eCommerce software, membership or events software maintenance  
  • Malware scan + security software  
  • WordPress training videos  
  • Plugin & theme licence checking  
  • Premium Plugin Updates  
  • Uptime monitoring  
  • Broken link checker Monthly
  • Reporting Monthly activity report
  • Support, troubleshooting and minor updates 60 mins / month Maximum rollover of 3 months (3 hours)
  • Site Review Yearly review A general discussion regarding performance, any new things you want added to the site
  • Additional design & development $100/hour + GST
  • Cancellation policy Cancel Anytime Your subscription will end from your last payment made
  • Payment terms Recurring monthly payment via Stripe
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Site Health Check
$450

single payment (+ GST)

  • WordPress core updates  
  • Plugin updates  
  • WordPress backup Once only
  • Spam & revisions cleanups Once only
  • Database optimisation Once only
  • eCommerce software, membership or events software maintenance We'll review status of eCommerce site and make recommendations
  • Malware scan + security software  
  • WordPress training videos  
  • Plugin & theme licence checking  
  • Premium Plugin Updates NA
  • Uptime monitoring NA
  • Broken link checker  
  • Reporting Site health report & recommendations
  • Support, troubleshooting and minor updates 3 hours included
  • Site Review NA
  • Additional design & development $110/hour + GST
  • Cancellation policy NA
  • Payment terms Single payment via Stripe
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